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Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

Once your is shipped we can't cancel it, you need to wait until you receive the item and then if you want, you have to send it back for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt for the item you sent back.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@adelparis.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift Cards (if applicable)
Gift cards may not be returned, applied to previously purchased merchandise, or used to purchase additional Gift Cards.
Gift Cards are final sale items and thus cannot be returned for refund or exchanged.
Gift Card funds are not transferable to an unauthorized third party or vendor. If fraud is suspected, Adel Paris reserves the right to deactivate, cancel, suspend or refuse replacement of any Gift Card. Consequently, Adel Paris has no liability to you for any third party fraud or unlawful activity associated with any gift card balance. Fraudulent activity includes but is not limited to unauthorized use, unlawful use, theft, or false representation of gift cards or e-gift cards.
Similarly, Adel Paris reserves the right to refuse, cancel, or hold for additional review Gift Cards or E-Gift Cards mistakenly issued in an incorrect denomination, that appear to have been altered, or that are used in a manner inconsistent with our policies and terms of use.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@adelparis.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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